Better Together

Better Together: A Letter from Paul Nadjarian

Summer 2020

Paul Nadjarian, General Manager at CARFAX

I’d like to invite you to take a peek ‘Under the Hood’ with our new CARFAX Car Care quarterly newsletter. We’ll use this opportunity to share market updates, new product enhancements, best practices, and customer spotlight stories.

There is no doubt 2020 has been a year of uncertainty, however our mission at CARFAX has continued to remain very clear: Help tens of millions of consumers shop, buy, own, and sell cars with more confidence. We do this through our relationship with each of you.

The shops within our community benefit from increased exposure on the CARFAX Vehicle History Report and listings in our Shop Locator, as well as time-saving tools that help improve operations and provide more informed customer consultations.

We continue to grow and innovate to deliver the best possible CARFAX experience for service centers and consumers. Here are just a few of our 2020 highlights:

Our community has grown to 60K+ service shops 100+ shop management system partners. Together, we create a powerful network built on the data that enables products and services to drive real value for shops, partners, and consumers.

Earlier this year we rebranded our consumer and service shop programs to CARFAX Car Care (formerly myCARFAX). The new name more appropriately reflects our mission and brand as we focus on driving consumer and shop connections while empowering consumer confidence of their vehicle ownership.

Recently, we announced a new award for CARFAX Car Care Top-Rated Service Shops. The award is an endorsement by CARFAX consumers based on verified highly-rated customer reviews. Something we will look forward to announcing every year.

The Car Care consumer application is now used by more than 12 million consumers to help maintain over 17 million vehicles. Together, we help these consumers and many others take better care of their vehicles.

Paul Nadjarian
General Manager, CARFAX Car Care

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