Diana Adkins, CARFAX Service Marketing
The reviews are in. For a third year in a row CARFAX is honoring the nation’s top auto service centers who provide exceptional customer experiences. This award is generated from verified reviews from CARFAX Car Care members after having work done at a service center. The 2021 CARFAX Top-Rated Service Centers received an average of 4.8 stars out of a possible five stars.
Car owners can use these ratings to identify CARFAX Top-Rated Service Centers when they’re looking to get maintenance done on their vehicles.
There are more than 24 million active Car Care members using the CARFAX Car Care program to better maintain their vehicles with information such as maintenance and recall alerts. It’s their feedback that was used to select this elite group, and our goal is to continue to help car owners make confident decisions about their vehicles.
“We are honored so many of our shops have been named CARFAX Top-Rated Service Centers all three years of the program,” said Robert Falconi, CEO at Precision Tune Auto Care. “It’s a special acknowledgement because it combines the power of the CARFAX brand with direct feedback from our customers. We know our team constantly strives to raise the bar on customer service, and we’re proud to be recognized for doing just that.”
Top-Rated Service Shops were provided a digital CARFAX Top-Rated Service Shop badge to use on their website. We also provided a marketing toolkit that included custom point of purchase materials and a digital toolkit with related images and content for social media. Check out #CARFAXtopshop on your favorite social media platform to see which shops are touting their exceptional rating and recent award!
If you didn’t make the cut as a top shop this past year, make sure to connect with one of our representatives who can help set you up with the tools to supercharge your CARFAX ratings and reviews to perfectly position you as a top shop for 2022.
Begin with a monthly vehicle health dashboard sent directly to your customers from CARFAX, courtesy of your service center.