Frequently Asked Questions

To adjust an incorrect mileage entry or remove inaccurate service records from the CARFAX Report, please contact a CARFAX representative at (888) 655-5362  Option 2.

Please call (888) 861-8094 to speak to a CARFAX Car Care representative.

Please call (888) 318-9293 to speak to a CARFAX Shop Loyalty Program representative.

Please call (888) 655-5362 to speak to a CARFAX Account representative.

CARFAX is a data company at its core and we take privacy seriously. Service records included in our vehicle history reports are only tied to a VIN, not a consumer’s personal information.

While dealerships gain credible brand exposure for their service business by including their service records on the CARFAX Report. You’ll also pass on additional value to your consumers by helping increase the value of their vehicle with a documented service history —a well-maintained vehicle is a more valuable vehicle.

CARFAX collects the following VIN-based service data: Store Number, Repair Order Close Date, Mileage, Repair Order Invoice Number, Services Performed. CARFAX does not collect body shop work, paint, or dent removal through this program. The VIN specific service detail collected is related to service work only.