Growing Together

Growing Together: 2021 Innovation & Improvements Paul Nadjarian

Fall 2021

Paul Nadjarian, General Manager at CARFAX

It’s hard to believe we are closing in on the final quarter of 2021. What a year it’s been for our industry. We’ve had to adjust to the unique needs of a global pandemic. The shortage of new and used car inventory for sale has led to an increase in demand for parts and services. And to top it off, we’re experiencing a shortage of qualified auto technicians.

Through it all, we at CARFAX have worked hard to adapt to the new landscape and stayed focused on our mission to help tens of millions of consumers shop, buy, service, and sell cars with more confidence. And we couldn’t do this without you, our service shop partners!

As a shop within the CARFAX community, you benefit from increased exposure on the CARFAX Vehicle History Report and business listing in our Shop Locator, as well as time-saving tools that help streamline operations and provide more informed customer consultations.

To deliver the best CARFAX experience for service centers and consumers we continue to innovate, grow, and make improvements. Below are just a few of the highlights for 2021:

  • There are now more than 66K service shops and 100+ shop management system partners in our community. Together, we create a powerful network built on the data that enables products and services to drive real value for shops, partners, and consumers.
  • We announced the 2nd annual CARFAX Car Care Top-Rated Service Shops awards for 2020. Make sure to connect with one of our representatives to walk you through your CARFAX Ratings and Reviews and provide guidance on driving more reviews and increasing your rating to be considered for this year’s awards.
  • The Car Care Shop Locator has been redesigned with a clean new look and enhanced navigation that makes it easier for consumers to find your shop.
  • The CARFAX Car Care app is currently used by more than 20 million consumers to help maintain more than 28 million vehicles. CARFAX Car Care is also available to Geico insurance customers within their app.

Together, we are helping millions of consumers take better care of their vehicles.

Paul Nadjarian
General Manager, CARFAX Car Care

Carfox with Mobile Phone